Orders and payment
Which payment methods do you accept?
[TO CONFIRM: 支付方式 – 待支付网关接入后填写]
Do the prices include VAT?
Yes. Prices displayed to consumers within the European Union include the applicable statutory VAT. Shipping costs are shown separately at checkout before you place the order.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us at [TO CONFIRM: 客服邮箱] with your order number and we will adjust or cancel it where possible.
Delivery
Where do you deliver?
We deliver within the European Union. See the Shipping & Delivery page for the full list of destinations and delivery times.
How can I track my parcel?
You receive a tracking reference by email as soon as your order is dispatched.
Returns and warranty
How long do I have to return an item?
You have 14 days from receiving the goods to withdraw from the purchase without giving a reason. See Returns & Refunds for the full procedure.
What if my item is defective?
Contact us first. Statutory warranty rights cover defects for 2 years from delivery, and we will arrange a repair, replacement or refund in line with EU consumer law.
Product questions
Are the products CE marked?
Where a product falls within the scope of EU product legislation, the applicable conformity marking and documentation is in place. If you need a specific declaration for a product, ask us and we will provide it.
Do you provide spare parts?
For products where spare parts are available, we are happy to help. Contact support with the product name and the part you need.