Where we deliver
We ship to consumers within the European Union. Delivery is available to Germany, Austria, France, Italy, Spain, the Netherlands and Belgium by default; further EU destinations can be enabled on request.
Processing time
Orders are prepared and dispatched within [TO CONFIRM: 1-2] business days of payment. You will receive a tracking reference by email as soon as the parcel leaves our warehouse.
Delivery time
| Destination | Estimated delivery | Shipping cost |
|---|---|---|
| Germany | [TO CONFIRM: 2-4 business days] | [TO CONFIRM] |
| EU (other) | [TO CONFIRM: 4-8 business days] | [TO CONFIRM] |
Shipping costs
Shipping costs are calculated at checkout before you complete your order. Free shipping applies to orders above [TO CONFIRM: 免邮门槛].
Duties and import charges
Deliveries within the European Union are not subject to customs duty or import VAT. All prices shown include applicable VAT.
Damaged or missing parcels
If a parcel arrives damaged or does not arrive, contact us at [TO CONFIRM: 客服邮箱] with your order number. We will arrange a replacement or a refund in line with EU consumer law.